Any time you call an 0800 number (for a credit card, banking, charter communications, health and other insurance,
computer help desk, etc.) and you find that you're talking to a foreign customer service representative
(perhaps in India, Pakistan, Ireland, etc.) without a good grasp of English, please consider doing the following:
After you connect and you realize that the customer service representative is not from the United Kingdom
- you can always ask if you are not sure - please, very politely (this is not about trashing other cultures) say,
"I'd like to speak to a customer service representative in the United Kingdom."
The rep might suggest talking to his/her manager, but, again, politely say,
"Thank you, but I'd like to speak to a customer service representative in the United Kingdom."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE UK. That's the rule and that's the LAW.
And it'll take less than a minute to have your call re-directed to the United Kingdom.
Imagine what would happen if every United Kingdom citizen insisted on talking to only UK phone reps from this day on.
Imagine how that would ultimately impact the number of UK jobs that would need to be created
If I tell 10 people to consider this - and then they tell 10 other people to consider doing this - think what can happen!
If you agree, please tell all the people you know ... and the message will spread.